Claims

We’ve got you covered

We've got everything you need to know about Ovation's claim process from reporting to tracking.

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Report a Claim
You have choices when submitting a claim:
Online

Member Portal

Enjoy the efficiency of submitting your claims through our dedicated member portal.

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Phone

Give us a Call

Contact a claims representative Monday – Friday from 8am to 8pm or Saturday and Sunday 8am to 5pm at 888-247-0486.

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Agent

Contact Your Agent

Call your agent to discuss your loss and file a claim if necessary.

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Track an Existing Claim
Track Claim
Submitting a claim

What to Expect

There are five steps to every claim. Here’s what you can expect once you submit a claim to Ovation:
1. Claim Submitted
Once you’ve submitted your claim, a claim number and adjuster will be assigned.
2. Property Inspection
You will be contacted within 24-48 hours to schedule a property inspection at a mutually convenient day and time.
3. Data Collection
The adjuster will take photos and collect all details documenting your loss.
4. Claim Assessment
Your claim will be reviewed in its entirety.
5. Determination & Closure
You will be contacted to discuss the claim outcome and next steps. Relevant documentation will be sent to you.
Vendors

Emergency Assistance

If you need emergency assistance with water extraction, tree removal, roof tarping, or the boarding up of windows or doors to prevent further damage to your home after a covered loss, we have the right people for the job.  Please contact our claims center at (888) 247-0486 during business hours. Our team will help you locate nearby emergency services and schedule an appointment.

For emergency mitigation services outside of business hours, please contact our approved vendors directly.

View After-Hour Vendors
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We're here to assist you

Find an Agent

Connect with a Reliable Agent

Insurance is complicated. Ovation Home Insurance Exchange has engaged thousands of trusted agents located throughout Florida.

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Submit a claim

Claim Submission Made Simple

We hope you will never experience a loss, however, if you do, we make it easy for you to file a claim. Our straightforward claim submission process ensures getting your home camera ready again remains our top priority.

Report a Claim