Claims

We’ve got you covered

We've got everything you need to know about Ovation's claim process from reporting to tracking. We work with experienced vendors to mitigate additional damage to your home. View our preferred vendors to find water mitigation, roof tarping, debris removal, and boarding services.

Report a Claim
You have choices when submitting a claim:
Online

Member Portal

Enjoy the efficiency of submitting your claims through our dedicated member portal.

Portal Login
Phone

Give us a Call

Contact a claims representative Monday – Friday from 8am to 8pm or Saturday and Sunday 8am to 5pm at 888-247-0486.

Portal Login
Agent

Contact Your Agent

Call your agent to discuss your loss and file a claim if necessary.

Track an Existing Claim
Submitting a claim

What to Expect

There are five steps to every claim. Here’s what you can expect once you submit a claim to Ovation:
1. Claim Submitted
Once you’ve submitted your claim, a claim number and adjuster will be assigned.
2. Property Inspection
You will be contacted within 24-48 hours to schedule a property inspection at a mutually convenient day and time.
3. Data Collection
The adjuster will take photos and collect all details documenting your loss.
4. Claim Assessment
Your claim will be reviewed in its entirety.
5. Determination & Closure
You will be contacted to discuss the claim outcome and next steps. Relevant documentation will be sent to you.
Vendors

Emergency Mitigation Services: Preferred Vendors

If you need emergency assistance with water extraction, tree removal, roof tarping, or the boarding up of windows or doors to prevent further damage to your home after a covered loss, we have the right people for the job.

When you call us first you will have an opportunity to select emergency mitigation services from one of our preferred vendors.  Because we have already vetted these contractors you can trust they are reputable, licensed, and pre-approved vendors.

two construction workers shaking hands in front of a house

We're here to assist you

Find an Agent

Connect with a Reliable Agent

Insurance is complicated. Ovation Home Insurance Exchange has engaged thousands of trusted agents located throughout Florida.

Submit a claim

Claim Submission Made Simple

We hope you will never experience a loss, however, if you do, we make it easy for you to file a claim. Our straightforward claim submission process ensures getting your home camera ready again remains our top priority.